General

“You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete.” - Buckminster Fuller

Our mission is to provide intuitive tools for investing in digital, cryptographic assets and currencies.


Who is our ideal user?

COINCUBE is built for medium to long-term investors. Our trading system places market-making orders, and we do not recommend using our service if you are looking to day-trade.


How does COINCUBE make money?

We will offer premium services in the future. Right now we are here at your service pro-bono!

Account

Can COINCUBE withdraw funds from my account?

No. We test API keys during the setup process to ensure that withdrawal is not enabled for your account.

Funding/Withdrawal

May I add additional funds to my exchange account?

Yes. There isn't a restriction against adding additional funds to your account. Our software handles additional deposits and performance numbers account for deposits and withdrawals so new funds will not interfere with keeping track of your account performance over time.


May I withdraw funds from my exchange account?

It is best if you leave your account alone. However, we realize that sometimes circumstances change and so, if you do withdraw funds, we will automatically adjust your account for the reduction in funds.

Fee structure

What is COINCUBE's fee structure?

We don't charge a fee for our services at this time. Paid premium services will become available in the future.



Exchange API

Exchange info

Which exchanges does COINCUBE support?

We currently support Bitfinex, Bitstamp, Bittrex, GDAX, Gemini, Kraken, and Poloniex exchange accounts.


Can I connect multiple exchange accounts for management with my Blockchain Index Portfolio?

Yes, you can. We recommend exchange diversifiction so that you don't have all of your trading assets on any one exchange. Of course, it is also wise not to hold all of your bitcoins or other digital assets on exchanges.


What are the exchange maker/taker rates?

Exchange fee structures can be found at the following links: Bitfinex, Bitstamp, Bittrex, GDAX, Gemini, Kraken, Poloniex.

Key creation

How do I create the exchange API key?

Please watch our Bitfinex, Bitstamp, Bittrex, GDAX, Gemini, Kraken, and Poloniex tutorial videos.



Portfolio

Automated trading

How often will COINCUBE trade my account?

Our portfolio rebalancing algorithm will regularly trade small amounts of the assets in your account to maintain the correct percentage allocations to your selected Blockchain Index.


How long does it take COINCUBE to make trades?

We place market making orders and sometimes they can take a few hours to fill. COINCUBE will cancel and replace market making orders that aren't filled every 10 minutes until the order is filled.


Portfolio Data

My account balance on my exchange doesn't match exactly with my portfolio's dashboard.

There will always be a slight discrepancy between your exchange account(s), as we only update your portfolio charts every hour.


Manual trading

Is it alright to trade within my exchange account while using COINCUBE?

No. If you trade within your account this trading will interfere with COINCUBE's performance. If you want to trade on your own, we recommend that you use another exchange account(s) for this. Also, you will likely pay unnecessary exchange trading fees if you make your own trades because COINCUBE will automatically position your account to be in line with the algorithm's asset allocations. If you must trade in your account for some reason, you can disable your Portfolio by navigating to Settings/Account Summary and then toggling the "Portfolio Trading Status" to "OFF".


Should I manually allocate to my desired currencies?

This is not necessary and our trading algorithm will position your account into your chosen blockchain index allocations automatically once your exchange account(s) is/are connected to COINCUBE.

Supported assets

Which currencies/assets does COINCUBE support?

Please see all supported assets and exchanges here.